As we batten down the hatches and brace ourselves for the inevitable winter chills setting in, we have been looking ahead in this issue to find some ways readers have been boosting custom successfully to face the challenges ahead.

In our main feature on page 22 – Creating a warm welcome – writer, Tristan Parker, has been discovering ways coffee houses have created an atmosphere that can build a loyal customer base. From a musical focus to a coffee/lifestyle crossover, creating your own niche (and serving great coffee!) can make a huge difference. We hope you enjoy the issue!