EVOCA is a world-leading manufacturer of professional coffee machines for both the Ho.Re.Ca. and OCS sectors. EVOCA markets its products through eight brands: Necta, Wittenborg, Saeco, Gaggia, Ducale, SGL, Newis and Cafection. Today, EVOCA has over 10,000 customers in more than 100 countries around the world. The group has 1,800 employees and revenues of over €400 million.
Every year, the Group dedicates 5% of its turnover to research, product development and process innovation. Evoca holds more than 600 registered patents and has 6 R&D centres, which employ 150 technicians and engineers
Evoca UK is based in the West Midlands where a five-man team covers customers’ queries via a help desk.
Additionally, the company prides itself on the availability of a comprehensive array of ‘self-help’ solutions. Printed manuals and unmatched on-line resources make it easy for customers to conduct their own troubleshooting successfully.
Evoca believes that the future of coffee retailing is all about customer engagement made possible by customisable screens and the content that appears on them; by high availability and ease of payment. Operators of Evoca machines have the power to change products or media, offer appropriate drink options, manage loyalty schemes, deliver targeted advertising and employ facial or smart device recognition.
And, just in case you were wondering, Evoca machines dispense delicious drinks…